Dumpling isn’t budging on removing the minimum gratuity. Shapiro told OneZero that allowing customers to decide what to tip is standard for delivery apps, and that the decision to remove the minimum gratuity options was made to attract more customers. Still, the change is a real sticking point for Wehrle and the others. What they liked was the full …
I guess Dumpling forgot about the part where status quo was the problem they were solving. Then again, keyword is was.
Unfortunately, bait and switch is so typical of these venture-backed startups. I’m sure it’s profitable for some of them some of the time, but it’s totally unethical and unsustainable.
Meanwhile, founders and investors with ethics aren’t the ones with access to cash and additional capital as needed.